Over 60 support consultants
Our team of over 60 dedicated support consultants is committed to providing our users with a responsive, knowledgeable and professional support service. Working in product-based teams, but sharing a central methodology and support system, our objective is to get issues resolved as quickly and easily as possible. Customers can log support calls via the telephone, email or the web through a dedicated customer web portal. The web interface is available on a 24 x 7 basis and features a knowledgebase of frequently asked questions and known fixes providing a ’self service' facility. This facility enables users to scan incidents prior to logging calls as well as allowing them to log enhancement requests.
Remote intervention if needed
In addition. Magic Support Nigeria Limited' support analysts can undertake remote control intervention and remote database management to improve support accuracy and response rates. Magic Support Nigeria Limited is committed to ITIL standard incident and problem management procedures. All our support solutions are underpinned by formal agreement with our development division, allowing us to deliver effective resolution to both bespoke and core technology issues.